Order process
You can easily order your products via our website, pay and have it delivered to an
address in the United Kingdom. After we have received your order, you will
automatically receive a confirmation email. If you didn’t receive a confirmation email,
please contact us via email address info@samlovesmax.org or call us during office
hours on +31850805272.
Shipping cost
For orders with a value over £ 35,- shipping within the United Kingdom is free of
charge. For orders with a value under £ 35,- the shipping cost is £ 3.99.
Payment
You can pay for your order in our webshop via Ideal, Creditcard (MasterCard and Visa),
Apple Pay, Paypal, Giropay, automatic collection.
Delivery
If you order on weekdays before 17:00, we will ship the package the same day via DHL.
Do you order after 17:00, on the weekend or on a public holiday? Your order will then
be processed and shipped the next business day with DHL. Usually, packages are
delivered by DHL within 5 business days when shipped within the United Kingdom.
You can have your order delivered to any address you want in the United Kingdom. For
an order with an order value of £ 35 or more, we take the shipping costs for our
account. Is the value of your order less than £ 35,-? Then the shipping costs are for your
account.
Should you wish to have your order shipped to another country, please contact us at
e-mail address info@samlovesmax.org or call +31 85 080 52 72 during office hours.
Having doubts after placing the order?
Do you have doubts about your order or did you not order the right thing after all and
want to change the order? Unfortunately it is not possible to change or cancel an
already placed order. If you have ordered the wrong product, you can return it to MGR
Bekkersplein 2 2.10 5076 AV Haaren The Netherlands
Order failed?
If placing the order failed, there may be several reasons.
Have you already paid and the money has already been withdrawn from your account?
How quickly the money is back in your account depends on the reason for the failed
order and the payment method but usually within 14 days.
Please feel free to contact us with any questions.
Incorrect address information provided?
Is your order correct, but you accidentally didn’t enter the correct address or shipping
information? Email or call us, and we’ll see if we can make any changes together.
Order not received?
Did you receive an order confirmation email but your order has not been delivered 5
days after the confirmation email was sent? Then please contact us.
Any questions?
Do you have any other questions? Please feel free to contact us at our email address
info@samlovesmax.org or call us during office hours at +31 085 080 52 72.